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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jacob Sweis

November 18, 2025

5  out of  5
rating by Jacob Sweis
"Jordan and Carly are super knowledgeable and helpful. Would definitely recommend working with them!"
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Nash Larson

July 29, 2025

1  out of  5
rating by Nash Larson
"If you’re looking for a good insurance agent, Jordan is far from a good one. Highly recommend literally anyone else. He is impossible to get a hold of personally."
We responded:
"Thank you for your feedback. I’m sorry to hear about your experience. I strive to be as available as possible for all my clients including nights and weekends. We have made multiple attempts to connect with you personally. Unfortunately, I noticed that our scheduled appointment was canceled on your end. Our office is committed to providing excellent service. We wish you the best moving forward. -Jordan and team "
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S Jensen

February 26, 2025

5  out of  5
rating by S Jensen
"In addition to providing great coverage, State Farm's subrogation department did an excellent job of getting our deductible returned to us at 100%."
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Gail Bough

February 25, 2025

5  out of  5
rating by Gail Bough
"Jazmin has been great insurance asset for our family! We switched over to her when we bought our home a few years back, and bundled the auto and home through them. We recently got married and also needed an additional insurance through State Farm for the venue, and she made the process seamless. I know I’m always in good hands with Jazmin. Thank you for all you do for us!"
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Janet Mercado

February 25, 2025

5  out of  5
rating by Janet Mercado
"Jazmin is extremely knowledgeable and professional. She has made my experience with this agency smooth and stress free. Highly recommend."
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Carpet Cleaning

February 24, 2025

5  out of  5
rating by Carpet Cleaning
"Great agent and staff. Friendly, helpful and professional."
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Johanne Eppler

February 24, 2025

1  out of  5
rating by Johanne Eppler
"Poor Service, Extremely high rates. Raises rates every 6 months for no reason. Carly in his office is rude and disrespectful. You ask for help and get told to call an 800#. Why have an agent if they won't help? They lured me in with a low rate the first 6months and has more than doubled since. I see by other reviews below the same thing has been done to other customers. Claims that paid out $0 now hurting our rates and hurting rates when moving to another company."
We responded:
"Thank you for taking your time to provide some feedback. We understand how important it is for customers to feel supported and valued. Unfortunately, when we spoke today you did not let me provide you with any context in regards to your current insurance situation. Instead you proceeded to yell at me when I was attempting to sort out what was going on and attempt to provide a solution. I wish you the best moving forward. "
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Timothy Goodwin

February 17, 2025

1  out of  5
rating by Timothy Goodwin
"Man, where do I start. To begin with we have 4 cars, an ATV, a camper and a boat. We spend spend a substantial amount of money on full coverage premiums every months. When adding a 5th vehicle, with full coverage, we were advised that StateFarm would not be renewing us this coming April and we're advised to "start looking for a new insurance provider" due to comprehensive claims. These comprehensive claims were windshield replacements. StateFarm paid out less than $1000 in repairs for our claims. We also closed out one of them without any repairs being made or payments being send out. Despite StateFarm not spending a single dollar fixing that vehicle there is now another comprehensive claim on our record that we can't do anything about. During this time not one of these Agents said a word about having windshield repairs possibly causing us to lose coverage. Not to mention that billing has been a nightmare throughout this entire ordeal. Also, while searching for new insurance, which is now insanely expensive, dispute not having any crashes. There is a mysterious claim made in October of 2024 that pops up. This claim does not appear on my StateFarm App and this agency is unable to tell us what it is for "without speaking to the main office"... I will say that Jordan at least "tried" to speak with the underwriters to maintain out coverage with no success... Under no circumstances should you consider StateFarm as your insurance provider. The terrible rumors are true and their reputation precedes them."
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Kevin Lofy

January 21, 2025

5  out of  5
rating by Kevin Lofy
"Easy to work with, trust 100% Kevin"
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Ashley Lofy

January 21, 2025

5  out of  5
rating by Ashley Lofy
"Professional and timely service. Makes working with on insurance issues a breeze. Thank you Kevin and Ashley"
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Megan Russell

January 20, 2025

5  out of  5
rating by Megan Russell
"Jordan is great! He's local and knowledgeable. I like that he listened to me to tailor my auto and renter's insurance to my specific needs. He contacts me when better options become available and reevalutes my current plan with me yearly. I trust his experience to guide my future insurance needs. I'm in my 30's and hope to continue working with him for years to come."
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Kristina Long

January 7, 2025

5  out of  5
rating by Kristina Long
"Jordan is very helpful and down to earth. I really appreciated how easy it was to meet with him to better understand our policies. He also told us about a discount on our car insurance that we didn't know we could get. I would recommend him!"
We responded:
"Kristina, it has been a pleasure working with you for Home and Auto Insurance. We really appreciate your business. Thank you for your review!"
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Bob Keig

December 12, 2024

5  out of  5
rating by Bob Keig
"Working with Jordan and his team is professional and easy. Thank you, Jordan!"
We responded:
"Thank you so much for your review Bob!"
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Lana Sinclair

August 9, 2024

5  out of  5
rating by Lana Sinclair
"Jordan Innis of State Farm, and his staff, are always friendly, professional and efficient. Carly, is extremely helpful and knowledgeable with assisting us on how to save money on our multi-policies. She treats us like family- Thank you!"
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Tehya Roy

August 9, 2024

5  out of  5
rating by Tehya Roy
"Very helpful place with amazing customer service. 10/10 would recommend."
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James Sinclair

August 9, 2024

5  out of  5
rating by James Sinclair
"Great Insurance agency. Would heavily recommend for anyone who is looking for a group that cares about their customers."
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Jamal Winters

August 9, 2024

5  out of  5
rating by Jamal Winters
"If you lack knowledge about Insurance I definitely recommend this office. Was able to help and explain everything I needed to know. 10/10 customer service."
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Jack Sinclair

August 8, 2024

5  out of  5
rating by Jack Sinclair
"Very professional and the staff was extremely welcoming and was able to assist me with all of my questions and helping me setting up ways to save lots on my car insurance. Will be my first recommendation to others."
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Adam Law

August 8, 2024

5  out of  5
rating by Adam Law
"They have great service, employees and always happy to help! I strongly recommend!"
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Carl Sinclair

August 8, 2024

5  out of  5
rating by Carl Sinclair
"What a great local office. Agent is extremely friendly. Great staff, thanks again ladies."
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Patti Clements

August 8, 2024

5  out of  5
rating by Patti Clements
"Great customer service. The staff answered all of our questions and we were able to get quotes and finalized all of policies in one day."
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Maria Barron

August 8, 2024

5  out of  5
rating by Maria Barron
"Excellent service! I had a claim and they exceeded my expectations, always lovely working with that office."
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Carly Sinclair

July 29, 2024

5  out of  5
rating by Carly Sinclair
"I can’t recommend this office enough! This agency has exceptional customer service and my entire family appreciates the agent and his staff. Best agency in Walworth County"
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Sam Meils

July 18, 2024

5  out of  5
rating by Sam Meils
"Jordan has been hands down the most informative and helpful when it comes down to fully understanding our policies and making sure we have enough coverage on our home, Auto and umbrella policies. We received way better coverage at an even better cost when compared to other insurance companies. Lastly, the customer service is always top-notch! I highly recommend Jordan Innis and his team for any and all of your insurance needs!"
We responded:
"Sam we appreciate you as a client and we’re glad to help with your Auto, Home, and Umbrella Insurance. Thank you for the kind words! "
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Sam Livingston

July 16, 2024

5  out of  5
rating by Sam Livingston
"Jordan and his team are so responsive and have been great to me and my family. I have had to file a claim in the past and they are on it I appreciate them and they are like family!"